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Delivery Policy
Depending on your destination city there is generally a 2 - 4-hour time window needed for all deliveries and pickups of baby equipment (airport orders work differently as we arrange to meet you at your specific times of arrival and departure). Once a selected time window is confirmed for delivery and pick up, it is the client's responsibility to make sure someone is either at the location during that time window or that we have access to the location for delivery and pickup if no one can be present. If no one is available at the location during your designated delivery or pick up time windows and we cannot gain access, there will be an attempt to reschedule with an additional delivery fee. If the destination is a rental property, it is the client's responsibility to inform the property management that they have hired a baby equipment rental company to deliver and pickup equipment from the property. If property management is unaware of the rental causing delay of pick up/ delivery or loss of product then additional fees may apply. If your property is in a gated community and we cannot gain access due to not notifying the guard gate or neglecting to provide a gate code causing delay additional charges may apply.
If you are selecting a porch pickup and delivery on your reservation form the above information is especially important to remember. The renter is responsible for lost or stolen items from a porch even after check out is complete so please make sure all equipment is in a hidden area, side gate or back yard.
If you are staying in a hotel, delivery and pick up are usually made from the hotel bell closet. It is the renter's responsibility to make sure the equipment is tagged and placed back into the bell closet at the starting hour of the pickup time slot selected. DO NOT check out and leave the equipment in your room. If the equipment is not placed at the bell closet for return and our staff spends an excessive amount of time looking for it an extra $45 charge will apply. Note that if you are in a restricted hotel and using our meet & greet service and then decide not to meet your delivery person at the scheduled pickup time that you selected on your reservation form and instead give your items to the lobby/ bellman, then the hotel will charge between $50 to $75 to retrieve the items back which we would then charge to your account on file. It is very important to understand that these are Hotel policies.
The renter is responsible for lost items in a hotel even after check out is complete so please make sure all equipment is tagged with your name upon check out. We also recommend getting the name of the bellman or hotel staff member you give the equipment back to.
Schedule Changes
Any requests to change the delivery or pick up times within a 24-hour period are subject to scheduling availability and may result in a schedule change fee. Note that certain locations require a 3-day rate on items. You may book items for only 1 or 2 nights, but a 3-night charge may apply. There is a 3-item max on orders booked for only 1 or 2 nights.
Damages/ Lost or Stolen Products
With the exception of high chairs Baby2Baby Rentals Company holds no food or drink policy in all rental equipment (water is OK). Baby2Baby Rentals Company Holds a no sand policy on all strollers (strolling the boardwalk on the beach is OK but no strolling in the sand or putting children and or personal items with sand in strollers). The renter agrees that the products must be returned in the condition received or any cleaning fees assessed by Baby2Baby Rentals Company will apply to the credit card on file. Please help us keep the equipment clean and safe for our next little guest.
The renter is responsible for loss or theft of rental equipment and agrees to pay for any replacements needed. Products must be returned with all accessories and parts intact and in proper working order. Any excess damage to rental equipment aside from normal wear will be repaired or replaced (depending on the condition) at the expense of the renter. Any additional fees resulting from loss, theft, repair or replacement will apply to the credit card on file. Note that in the event of a lost item at a hotel, car rental agency, rental property or any other type of delivery and pick up destination Baby2Baby Rentals Company will give the renter 72 hours to work with their visited location to try and retrieve the lost product. It is not the responsibility of Baby2Baby Rentals Company to try and retrieve lost equipment from the renter's destination. After the 72-hour time period if the product is not retrieved the card on file will be charged for the cost of the item. Any extra trips to retrieve equipment again may result in an additional delivery fee.
Cancellations & Early Termination
There is a $25 processing fee on all confirmed orders canceled prior to 72 hours of the delivery date. Orders canceled within 72 hours of the delivery date will be charged 50% of the product total or the minimum order amount for that area whichever is greater plus the $25 processing fee. Delivery charges will be fully refunded. Orders canceled prior to being confirmed will be refunded 100%. NOTE THERE ARE NO REFUNDS ON ORDERS AFTER THEY HAVE BEEN DELIVERED, TERMINATED EARLY OR POSTPONED FROM THE ORIGINAL DELIVERY DATE.
What happens if there is an issue on my order?
If you experience any problems with your order in any way or experience problems with the products you have received the first step is to contact the local number that came on your confirmation email to correct the issue. We will correct the issue by either fixing or replacing the product or providing another solution. Complaints regarding your order after the rental term is over will not be credited or refunded. Note that if you are unhappy with the service in any way we do not give an automatic full refund. We will do everything we can to rectify any situation at hand and to make things right for you.
Safety/ Sanitation
Safety is a primary concern when renting baby equipment. All Products are up-to-date and meet current federal safety standards. Products are checked and replaced as needed with a focus on the changing baby industry. For more information on product safety please see the Consumer Products Safety Commission at www.cpsc.gov All equipment is properly cleaned and sanitized before delivery. Sanitation procedures may vary in each location and will always uphold the highest standards. For specific cleaning procedures in each location please send us an email at [email protected].
Car Seat Installation
Sorry but car seats cannot be installed for you. Information on installing car seats is generally posted on the car seats themselves. Local fire stations can also install car seats.
Note that certain locations require a 3-day rate on items. You may book an item for only 1 or 2 nights, but a 3-night charge may apply. There is a 3-item max on orders booked for only 1 or 2 nights.
Note: Baby2Baby Rentals Company uses SMS Opt in - Opt out services for communication and updates.